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Scope
- Data Volume
- wmView
  Query and search of WM data
- wmProfile
  Query and search of WM data
- User profiles Individual query profiles for the research of WM data
- wmGuide Functional field descriptions and table attributes
- Portfolio-related queries
- Field history Display of Historical Values of many WM Fields
- Query history Fast access to past hit lists & detail displays
- Access report Overview of the performed queries for cost transparency
- Query reference Allocation of past queries and related costs to individual mandates or cost centres
Services
- Overview Further services and products based on WM data
- Individual data feeds
- Monitoring Monitoring of WM data, notifications in the case of alterations and corrections
- WMACCESS Inhouse All-in-one solution with cost advantage (Flat-Fee)
Prices & Contract
- Settlement modalities Cost simulation, details on the settlement modalities and query fee categories
- Price model 1 Recommended for intensive use
- Price model 2 Recommended for regular and occasional use
- Price model 3 WMACCESS On-Demand for one-off or sporadic, minor use
- Price models by comparison Comparison of included and optional services and prices
- How much is a query? Cost overview per query profile
- Buy now! Download contract for the productive usage
FAQ
- Frequently asked Questions
- Where to find the WM-Field? Find out in which wmView or wmProfile query profiles a WM-field is contained
- Getting Started
- Technical Requirements
News
- Current News
- EDDy_neu project
- News archive
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  - 2009
  - 2008
- Social Media News
- Newsletter
Contact
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Contact

Customer Care

In the event of any questions concerning WMACCESS Internet, contracts or other matters, please contact:

Steffen Busch

Phone: +49 9371 9786-74

Anna Valls Ferron

Phone: +49 9371 9786-58

E-Mail: service@wmaccess.com

Use our FAQ for answers to frequently asked questions. If you still have further questions, we will be happy to help you personally.

Support Hotline

In the event of fault or failure messages, please inform us at:

Phone: +49 9371 9786-60
E-Mail: support@wmaccess.com

The Support Hotline for WMACCESS via Internet is available from Monday to Friday from 9:00 AM to 5:00 PM.

Invoices

For any concerns or questions regarding our WMACCESS invoices, please contact our accounting department directly:

E-mail: billing@wmaccess.com

This includes, among other things:

Submission or amendment of Purchase Orders
Notification or adjustment of cost centres/reference numbers to be shown on our invoices
Changes to your billing address
Updating the e-mail addresses of your invoice recipients
Questions concerning the topic of e-invoices

By the way: Frequently asked questions on the subject of Invoice / Billing can be found in our FAQ.

Complaints on Missing or Erroneous Data

CPB Software (Germany) GmbH as the operator of WMACCESS via Internet has no influence on the data contents of the data provider WM Datenservice. In the event of complaints on missing or erroneous data, please contact the
WM Datenservice help desk

Professional and content-related questions about WM data

As a data provider, WM Datenservice has the professional expertise and is therefore the right contact for questions about WM data, such as the presentation of company affiliations.